Refund policy
All sales are final unless your order arrives damaged or incorrect. Shipping fresh flowers and perishable items can be tricky, and once the flowers leave our farm, we have no control over what happens after that.
If your order arrives in poor condition, let us know. Contact us with any concerns within 5 business days after receiving your order. Send us an email with your Order # in the subject line and a summary of the problem, including photos when applicable. We will process a replacement order or issue a merchandise credit for the purchase price of the item(s). Sales tax, shipping, and handling charges are nonrefundable.
If your order arrives in poor condition, let us know. Contact us with any concerns within 5 business days after receiving your order. Send us an email with your Order # in the subject line and a summary of the problem, including photos when applicable. We will process a replacement order or issue a merchandise credit for the purchase price of the item(s). Sales tax, shipping, and handling charges are nonrefundable.
Fresh Flowers
Give the ends of your flowers a fresh cut and rehydrate for 3+ hours. Avoid placing them near heat, bright light, or ripening produce. If the flowers don't rebound, send us an email with your Order # in the subject line, along with photos of your flowers. If you do not have an Order #, be sure to include your full name, the delivery address, and your tracking number if applicable.
If your order was delayed or damaged in transit, please include photos of the outside of the box, as well as the opened box.
Bulbs, Corms, Tubers, Cuttings, Liners, Plugs, and Plants
All sales are final unless your order arrives damaged or incorrect. Inspect your order when it arrives to verify that what you received matches what you ordered. Report any issues to us within 5 business days after delivery. Send us an email with your Order # in the subject line and a summary of the problem, along with photos. We will process a replacement for the item if possible or issue a merchandise credit for the purchase price of the item. We do not offer replacements for items purchased in previous growing seasons. Sales tax, shipping, and handling charges are nonrefundable.
Please be sure to unpack your order when it arrives to report issues in a timely manner. Losses due to improper storage, growing conditions, or care are not covered. For more information, visit our FAQ page.
Dried Flowers
Our flowers are dried naturally without any preservatives and will shed naturally. It is normal to see some shake at the bottom of your box after shipping, but please let us know if there was excessive loss due to a packing error or damage in transit. Take photos of the shipping box, along with the product, and send them in an email to us.